FAQs

ilustralia miniatures has a private area only accessible to registered users.

Registration in this area is mandatory to make purchases in ilustralia miniatures website and is done automatically during the checkout process during the first purchase made. Its allows access to the following resources:

• Desktop. Direct access to the different services offered.
• Orders. History of the user’s orders and invoices.
• Downloads. Access to downloadable acquired products.
• Addresses. Access to billing and shipping addresses.
• Payment methods. Listing as a reference of the different payment methods that the user has used in the portal.
• Account details. Access to the user’s profile with stored personal data.
• Wishlist. List of the user’s wishes.

All data saved in the private area can be edited or deleted by the user himself.

IMPORTANT NOTE: If you unsubscribe as a registered user, you will lose access to the STL files purchased.

Registration in ilustralia miniatures website is mandatory in order to download the purchased files from your private area as a registered user. This registration is done automatically during the checkout process during the first purchase made.

IMPORTANT NOTE: If you unsubscribe as a registered user, you will lose access to the STL files purchased.

No. If you are not registered you cannot access the purchased files. User registration is mandatory and is done automatically when you make your first purchase.

IMPORTANT NOTE: If you unsubscribe as a registered user, you will lose access to the STL files purchased.

To make a purchase at ilustralia miniatures you must follow the online purchase procedure, once you have decided on the products you want to buy:

1. Click on Checkout, option available in the Shopping Cart.
2. Fill in the form Billing Details with the billing and delivery details. If you have a coupon, you can apply it previously.
3. Fill in the form Your Order with your credit card details: card number, month and year of expiry, and CVC*. This information is sent through the payment gateway to Stripe and is stored on their servers. At no time does ilustralia miniatures access all these data.
4. Once the previous forms have been filled in, it is necessary to click on the red Place Order button to finish the purchase.
5. Once the payment is accepted by Stripe, ilustralia miniatures sends an email to the buyer with the summary of the order and the confirmation that the order is Processing.

NOTE: The CVC or Card Verification Code is a 3-digit number located on the back of the credit card. This code is used as a security method for transactions where the card is not physically present, such as telephone or Internet purchases. The name of this code may differ among credit card companies and may be called Card Verification Value, CVV, Card Security Code, or Personal Security Code.

The prices of products and shipping rates are in u.s. dollars.

Payments in ilustralia miniatures are made through the Stripe gateway. This leading Internet company has a payment infrastructure that is currently used by millions of companies of all sizes, from startups to large companies, to accept online payments from credit and debit cards, send transfers and manage their business activities on the Internet in a secure manner and ensuring regulatory compliance to protect payments made. Learn more at stripe.com

When you make a payment in our store, your credit card details are stored on the Stripe payment gateway servers. More at stripe.com.

ilustralia miniatures does not have access to your complete credit card information. It only stores the last 4 digits of the card number and its expiration date as a reference.

If at the time of payment you experience any difficulty or error, try one of the following possible solutions:

• Use an alternative credit card.
• Use an alternative payment method to the one that is causing the problem.
• Restart your browser and try again.
• Delete your cookies or clear your browser’s cache and try again.
• Use an alternative device to the one causing the problem.

If the problem persists, please contact us.

Yes, once you have placed an order and it has been processed, you will receive an email notification that your order has been completed. This notification will include an invoice for the purchase. In addition, from your registered user area you will be able to access all your orders and you will also be able to download a copy of your invoices.

In Europe, Australia, Canada and Japan, the Stripe payment gateway accepts Visa, MasterCard and American Express payments. In the United States, Stripe accepts payments from Visa, MasterCard, American Express, JCB, Discover and Diners Club. More at stripe.com

ilustralia miniatures distributes the STLs through a download process. This process starts immediately after the purchase of the selected STL files is completed.

No. STL format downloadable digital products are non-returnable and non-refundable.